Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
Condition: The item must be unused and in the same condition that you received it.
Packaging: The item must be in the original packaging with the tag intact.
Timeframe: The refund request must be made within 7 days of purchase.
Proof: A valid proof of purchase (receipt or order confirmation) must be provided.
Non-Refundable Items
Please note that the following items cannot be refunded:
Sale or clearance items
Refund Process
Initiate Request: Contact our customer service team to initiate a refund request.
Provide Details: Provide your order number and the reason for the refund.
Pickup: We will arrange a pickup for the product.
Inspection: Once we receive and inspect the item, we will process your refund.
Payout: Refunds will be issued to the original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund at no additional cost to you.
Partial Refunds
In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use or wear and tear).